🐾 Novalvero™ – Frequently Asked Questions (FAQ)

Your questions, answered with care.
Below you’ll find detailed answers about shipping, product design, and after-sales support for your Novalvero™ Pet Carrier.

1. Shipping & Delivery

1.1 Where is Novalvero™ Cat Carrier shipped from?
All orders are shipped directly from our U.S. warehouse to ensure fast and reliable delivery.

1.2 How long does delivery take?
Orders typically arrive within 4–15 business days, depending on your location and USPS processing times.

1.3 Do you ship internationally?
Currently, Novalvero™ ships only within the United States.

1.4 Will I receive a tracking number?
Yes. Every order includes a USPS tracking number so you can follow your shipment in real time.

1.5 Can I change my shipping address after placing an order?
If you need to update your address, please contact us within 24 hours at contact@novalvero.com before your order ships.

2. Product Features

2.1 What materials are used in the Novalvero™ Pet Carrier?
Each carrier is made from durable, lightweight, water-resistant Oxford fabric and reinforced mesh panels for breathability.

2.2 What is the weight capacity?
The standard model is designed to support pets up to 15 lbs safely.

2.3 Is the carrier foldable for storage?
Yes. It folds completely flat for convenient storage when not in use.

2.4 Does it have good ventilation?
Absolutely. Four-sided mesh windows provide continuous airflow and clear visibility.

2.5 What colors are available?
Currently available in Classic Black, with more color options in future releases.

3. Airline & Travel Use

3.1 Is the carrier airline-approved?
Yes, the carrier is TSA airline-approved and meets most major airline requirements.
(We recommend confirming with your airline before traveling.)

3.2 Can it fit under an airplane seat?
The medium size is specifically designed to fit under most standard airline seats.

3.3 Is it suitable for car travel?
Yes. It’s lightweight and includes seatbelt loops for added safety during car rides.

3.4 Does it come with a shoulder strap?
Yes. An adjustable padded shoulder strap is included for comfortable carrying.

3.5 Is it TSA-friendly for security checks?
Yes. The structure allows easy screening through airport security checkpoints.

4. Pet Comfort & Safety

4.1 Is the interior comfortable for my cat or dog?
Yes. It includes a soft removable fleece mat for added warmth and comfort.

4.2 Is it escape-proof?
Yes. The design includes secure zippers and a built-in safety leash clip to prevent escapes.

4.3 Can my pet breathe easily inside?
The 4-sided mesh structure ensures maximum airflow and comfort.

4.4 Does it have storage for food or toys?
Yes. Side pockets provide space for treats, toys, and other essentials.

4.5 Is it suitable for small dogs as well?
Yes. It’s perfect for cats and small dogs up to 15 lbs.

5. Cleaning & Maintenance

5.1 Is the carrier washable?
The fleece pad is machine washable, and the outer bag can be spot-cleaned with mild soap and water.

5.2 Does it have any odor when unpacked?
No. We use non-toxic, odor-free materials for a clean and safe experience.

5.3 Is the mesh scratch-resistant?
Yes. The reinforced mesh resists tearing even if your cat scratches it.

5.4 Do the zippers get stuck?
No. All carriers use high-quality anti-snag zippers for smooth use.

5.5 How do I fold it for storage?
Simply unzip both sides and press the carrier flat for compact storage.

6. Orders, Returns & Support

6.1 What is your return policy?
We offer a 30-day money-back guarantee if you’re not completely satisfied with your purchase.

6.2 Is there a warranty?
Yes. Every Novalvero™ product includes a 1-year limited warranty covering manufacturing defects.

6.3 Can I place a bulk order for shelters or rescues?
Yes. Please email contact@novalvero.com for bulk pricing and partnership offers.

6.4 How can I contact customer support?
Our friendly support team is always happy to help:
📧 Email: contact@novalvero.com
📞 Phone: +1 (620) 131-9162
📍 Address: 201 South Kansas Avenue, Topeka, Kansas 66603, United States

6.5 Why choose Novalvero™?
Because your pet’s comfort and safety come first.
Every Novalvero™ carrier combines durable materials, ergonomic design, and elegant craftsmanship, making travel easier and safer — for both you and your pet.