Novalvero – FAQ

Shipping & Delivery

  1. Where is Novalvero Cat Carrier Bag shipped from?
    All orders are shipped directly from the United States.

  2. How long does delivery usually take?
    Delivery typically takes 4–15 business days, depending on your location.

  3. Do you ship outside of the United States?
    Currently, Novalvero ships only within the U.S.

  4. Is tracking available for my order?
    Yes, every order comes with a tracking number so you can monitor your package in real time.

  5. Can I change my shipping address after placing an order?
    Please contact our support team within 24 hours to request a change before shipping.

Product Features

  1. What material is the Novalvero Cat Carrier Bag made of?
    It is made from durable, lightweight, and water-resistant fabric with breathable mesh panels.

  2. How much weight can the carrier hold?
    It is designed to safely carry pets up to 15 lbs.

  3. Is the carrier collapsible for storage?
    Yes, the carrier folds flat for easy storage when not in use.

  4. Does the carrier have ventilation?
    It features 4-sided mesh windows for airflow and comfort.

  5. What color options are available?
    This model is currently available in classic black.

Airline & Travel

  1. Is the carrier airline-approved?
    Yes, the carrier is designed to meet most major airline requirements, though we recommend confirming with your airline before traveling.

  2. Can the carrier fit under an airplane seat?
    The medium size is designed to fit under most standard airline seats.

  3. Is it suitable for car travel as well?
    Yes, it is lightweight and comes with safety straps to secure it during car rides.

  4. Can I carry the bag on my shoulder?
    Yes, it comes with adjustable padded shoulder straps for comfortable carrying.

  5. Is it TSA-friendly for security checks?
    While TSA approval is not required, the carrier is designed to easily pass through security checkpoints.

Pet Comfort & Safety

  1. Is the inside comfortable for my cat or dog?
    Yes, the carrier includes a removable soft fleece pad for extra comfort.

  2. Is the bag escape-proof?
    It features secure zippers and a built-in safety leash clip to prevent escapes.

  3. Can my cat breathe easily inside?
    The 4-sided mesh design ensures excellent ventilation and visibility.

  4. Does it have space for food or toys?
    Yes, there are side pockets for treats, toys, and other essentials.

  5. Is it safe for small dogs as well?
    Yes, it is suitable for small dogs and puppies up to 15 lbs.

Cleaning & Maintenance

  1. Is the carrier washable?
    The fleece pad is machine washable, and the bag itself can be spot-cleaned with mild soap and water.

  2. Does it have an odor after unpacking?
    No, the carrier is made from non-toxic, odor-free materials.

  3. Will the mesh tear easily if my cat scratches it?
    No, the mesh is scratch-resistant and reinforced for durability.

  4. Can the zippers get stuck?
    The zippers are anti-snag, high-quality metal for smooth operation.

  5. How do I fold the carrier when not in use?
    Simply unzip the sides and press it flat for compact storage.

Order & After-Sales

  1. What is the return policy?
    Novalvero offers a 30-day money-back guarantee if you are not fully satisfied.

  2. Does the carrier come with a warranty?
    Yes, it includes a 1-year limited warranty against manufacturing defects.

  3. Can I order in bulk for shelters or rescues?
    Yes, please contact us for bulk pricing and special offers.

  4. How can I contact customer support?
    You can reach us via email or phone; details are listed on our Contact Page.

  5. Why choose Novalvero over other brands?
    Novalvero stands for safety, durability, pet comfort, and reliable U.S. shipping, making it a trusted choice for pet owners.