30-Day Satisfaction Guarantee
Novalvero is committed to ensuring customers are completely satisfied with their purchases. If you encounter any shipping or product issues and are not satisfied, please email us at support@novalvero.com, and our team will assist you promptly. Please ensure your delivery address is complete and accurate to avoid returned packages.
Return Conditions
To be eligible for a return or exchange, items must meet the following requirements:
The item must be in good condition, free from damage such as dents, leaks, or broken parts.
Complete packaging must be included, such as the original box and all components.
Items must be in new condition, with no water stains, scratches, or signs of use.
Items must be dry and free of water residue or mold.
Order Cancellation
Cancellations must be requested within 30 minutes of purchase. Please contact us immediately at support@novalvero.com. Orders that have already been processed cannot be canceled.
Refund Processing
Approved refunds will be issued via your original payment method. Shipping charges are non-refundable. Typical processing time is 1–2 business days, depending on your payment provider. For delayed refunds, please contact us via support@novalvero.com.
Damaged or Defective Items
Novalvero will cover return shipping costs if the request is made within 30 days of delivery and you can provide photos or a video upon request. Approved items will be returned within 1–2 business days.
Customer-Initiated Returns
If you are returning an item in good condition for reasons other than damage or defect, you are responsible for return shipping costs. Items must be returned with the original packaging intact, and no restocking fee is required.
Important Return Procedures
Always contact us first at support@novalvero.com before returning any item. Do not return an item without prior authorization. Use the designated return address:
163 East Bethpage Road, Plainview, New York 11803
Quality Guarantee
All returned items are thoroughly inspected. Items damaged due to improper return shipping will result in a refund denial or will be returned to the sender at the customer’s expense.
Our goal is your complete satisfaction. Please contact support@novalvero.com with any questions regarding returns.
Return Address:
163 East Bethpage Road, Plainview, New York 11803